Shipping policy

Shipping Fees

Enjoy free shipping on orders over $29.99.

 

How long does delivery take?

UPS/FedEx: Usually 2–5 business days

USPS: Usually 3–8 business days

Note: Delivery times are subject to occasional variations.

 

Which countries do you ship to?

United States only.

 

How will my package be shipped?

For free shipping orders, we randomly assign a logistics carrier, and specific shipping services cannot be selected. If you require faster delivery, please choose UPS or FedEx.

 

Can I change the shipping address after my order has been shipped?

We apologize, but once the item has been dispatched, we are unable to modify the shipping information.

 

What should I do if I receive an item different from what I ordered?

Please contact customer service.

 

Shipping Confirmation & Order Tracking

If you have any questions or concerns regarding your tracking number, please feel free to email our customer support team at info@desenruis.com.

 

You can access our online order status page 24/7 to view the latest status of your order. Log in with your DESENRUIS account and password to retrieve a summary of your historical orders. Visit our "Track Order" page to view detailed order tracking steps.