Refund policy

We only ship to the contiguous 48 states within the United States. Alaska, Hawaii, U.S. territories (e.g., Puerto Rico), P.O. boxes, and APO/FPO addresses are not within our service area.

 Thanks to our warehouse facilities on both the East and West Coasts, most orders are delivered within 3 business days. If the item you ordered is out of stock at the designated warehouse, we will arrange shipment from another warehouse. In such cases, delivery may take up to 6 business days.

 Please verify your shipping address carefully before placing an order. All packages will be shipped to the address provided at checkout. If you contact us to update your address before your order enters the processing stage, we will assist with the modification. Once the order has begun processing or has been handed over to FedEx (even if the platform shows the status as "Unfulfilled"), or if the delivery status has been updated on the FedEx website, you may log in to fedex.com/us/delivery, create an account, and arrange package forwarding services on your own.

Cancellation Policy

We typically process orders within 1 business day (excluding weekends and holidays). If you request a cancellation on the same day the order is placed, we will make every effort to intercept the shipment and process your refund within 1-2 business days.

If you request a cancellation after the order has shipped, we will attempt to submit a Return to Sender (RTS) request to the carrier, but success is not guaranteed. You must monitor the tracking information closely and refuse delivery upon arrival. Once we confirm the item is in transit back to us, we will initiate the refund process within 2-3 business days. Please note that after the refund is processed, your financial institution may take an additional 3-7 business days to post the funds back to your account.

30-Day Return Policy

We are committed to providing a smooth, convenient, and satisfying shopping experience. Our simple and efficient return and exchange process is well-received by our valued customers.

Any item purchased from DESENRUIS.com is eligible for a no-questions-asked return within 30 days from the date of delivery. You must contact DESENRUIS Customer Service within this period to obtain a Return Merchandise Authorization (RMA) number. There is no fee for requesting an RMA (such as restocking or handling fees); however, for returns not due to product issues, return shipping costs are the customer's responsibility.

If an item was not delivered or arrives damaged in transit/with quality defects, please contact us within 7 days of receipt to file an RMA claim. We may request relevant photos or videos as proof to process a full refund. Once the claim is approved, the refund will be processed within 5-7 business days. Depending on your financial institution and original payment method, it may take an additional 5-7 business days for the funds to appear in your account.

If you request a replacement for a device or accessory, the processing time will depend on the inventory and availability of the replacement item. If the original item or accessory is out of stock, DESENRUIS LLC reserves the right to provide an appropriate alternative solution (including but not limited to a replacement of equivalent value, a partial refund, or a full refund).

All returned items must be in their original packaging with all included accessories and must be shipped back within 14 days of receiving the RMA number. The specific rules are as follows:

  • If the return is due to a product defect or discrepancy from the description, DESENRUIS will cover the return shipping cost and may provide a prepaid shipping label where applicable.
  • For returns due to other reasons (such as customer-initiated cancellation, choosing the wrong color/size/model, etc.), return shipping costs are the customer's responsibility.
  • If the customer chooses to arrange their own return shipping, they must provide a valid tracking number to us after obtaining the RMA, and the refund will be processed once the item is confirmed delivered to our warehouse. Please note that all returns require prior authorization from DESENRUIS LLC. Unauthorized returns shipped without pre-approval will not be accepted, and any associated shipping costs will not be reimbursed.

In exceptional circumstances (e.g., where return shipping costs are prohibitively high and sufficient evidence is provided), DESENRUIS LLC may, at its discretion, waive the requirement for physical return of the item. In such rare cases, the customer may choose to dispose of the item safely and responsibly, such as through a local certified recycling facility, donation, or gifting. After the physical return waiver is granted, upon our verification of the return status or confirmation that the item has entered the return process, the refund will be processed within 5-7 business days. Similarly, some financial institutions may require an additional 3-7 business days to complete the posting, depending on their internal processes and the original payment method.

Refund Policy

If you have any questions regarding the refund process for orders paid via Visa or PayPal, please refer to the following instructions:

Refunds will be issued back to the original payment account used for the purchase. The specific time frame for the refund to appear depends on the standard processing cycles of Visa or PayPal.

For Visa's refund policy and FAQs, please visit: https://usa.visa.com/contact-us.html

For PayPal's refund policy and FAQs, please visit: https://www.paypal.com/us/cshelp/personal

If you have not received your refund after more than 10-14 business days from its initiation, it is recommended that you first contact the respective payment platform or your card issuer to inquire about the status. If the payment provider confirms they have not received the refund from us, please contact the DESENRUIS LLC Customer Service team for assistance in investigation.

Please note: For account-specific, billing, or payment process inquiries, please contact Visa or PayPal customer support directly for accurate assistance.

If you completed your transaction through a third-party payment service provider like Visa or PayPal, please refer to the respective links for details on the refund process. For such payment methods, it is advised that after the standard 10-14 business day refund period, you first check with your card issuer regarding the fund status, and then contact DESENRUIS LLC for assistance if needed.